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Support for PURE ONE MINI S4

Troubleshooting

FAQs

What's the function of each accessory that comes with the PURE ONE S4?
1. Gap cleaning brush: suitable for cleaning small gaps in cars, rooms or irregular surfaces, such as car seat cushions, car floor mats, wall corners, etc.;
2. Soft-bristle combination brush: The soft-bristle brush is suitable for cleaning the surface of the desktop, stool and window. Push the soft brush into an electrostatic brush, suitable for cleaning soft materials, such as curtains and fabric sofas;
3. Pet brush: suitable for cleaning pet hair.
How often does the dustbin need to be emptied?
Generally, we recommend you to empty the the dustbin before it reaches the "MAX" line.
Can the battery pack be replaced?
No,the Pure One S4 battery is not detachable.
How do I empty the dustbin?
After stopping the machine, open the handle and slide forward, the filter element is automatically cleaned, and the bottom cover of the dust bucket is automatically opened to pour out the dirt.
How does the 2-year warranty work?
All Tineco machines have a 2-year warranty against original defects in material and workmanship when used for private household purposes in accordance with the Tineco Instruction Manual. To get started with a warranty, please follow the following steps:
1. Contact Tineco Customer Support by emailing support@tineco.com and provide the your name, email, shipping address, proof of purchase, and the details of your warranty issue.
2. Customer Service will issue out a return label for the part that needs to be replaced.
3. You can print the label out and send the part back at your convenience.
4. Once received, a replacement will be sent out at that time.
Does the PURE ONE S4 Have LED lights?
Yes, it does.There is an  LED indicator lights at the top of the machine to make power consumption visible.  

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